This Privacy Policy explains how PRIMED Clinic Pty Ltd (“PRIMED Clinic”, “we”, “our”, or “us”) collects, uses, stores, and shares information from individuals (“you” or “Users”) who interact with our website [www.primedclinic.com.au] (“Site”) or our services.
1. Medical & Health Information Consent
By using PRIMED Clinic services, you acknowledge and consent to the collection, secure storage, analysis, and sharing of your medical and health-related information. This may include (but is not limited to):
- Consultation notes, treatment history, prescribed medicines, My Health Record, support letter and reports from treating GP
- Diagnostic test results (e.g., blood tests, imaging reports)
- Appointment, prescription, and delivery records
Health questionnaires or assessment forms you complete Your information may be accessed or shared only with authorised parties directly involved in providing or improving your care or supporting our business operations, such as:
- Registered healthcare practitioners (e.g., doctors, nurses, pharmacists)
- Accredited diagnostic laboratories
- Technology service providers supporting clinical and logistics systems
- Research, data analysis, or product development partners (using de-identified data where possible)
- Customer support and clinical program teams
We require all third parties who handle your information to comply with strict confidentiality obligations. Where legally required, we will de-identify or anonymise information. You agree that de-identified or aggregated information may also be used for analytics, business insights, service development, or disclosed to investors, partners, or prospective acquirers.
By continuing to use our services, you consent to this use and acknowledge that our practices may be updated over time in compliance with the Privacy Act 1988 (Cth) and other applicable laws.
2. Personal Information We Collect
We may collect personal identification information in various ways, including when you:
- Visit our website
- Register for an account or submit medical forms
- Place an order or request a consultation
- Communicate with our support team
Information collected may include your name, address, date of birth, contact details (email, phone), and billing information. Providing this information is voluntary, but refusal may limit our ability to deliver certain services.
3. Non-Personal Information
We may also collect non-identifiable data, such as:
- Browser type and version
- Device details and operating system
- Internet service provider information
- Usage data, such as time spent on our Site
This information helps us improve user experience and troubleshoot technical issues.
4. Cookies
Our Site may use cookies to enhance your browsing experience. Cookies may be used to:
- Recognise repeat visitors
- Store preferences
- Track how the Site is used
You can adjust your browser settings to refuse cookies, but some Site functions may not operate correctly without them.
5. How We Use Information
We may use your information for purposes including:
- Delivering medical consultations, prescriptions, and treatment programs
- Improving our Site, services, and user experience
- Responding to customer service requests
- Complying with regulatory, professional, and legal obligations
6. Protecting Your Information
We adopt strict data collection, storage, and security practices to protect against unauthorised access, alteration, disclosure, or destruction of your information. This includes encryption, secure servers, and restricted staff access.
7. Sharing of Information
We do not sell, trade, or rent your personal information. Information may be shared with trusted partners strictly for the purposes outlined in this policy. Any disclosure will comply with applicable privacy and health records legislation.
8. Links to Third-Party Websites
Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites. We recommend you review their privacy policies when visiting.
9. Policy Updates
PRIMED Clinic may update this Privacy Policy from time to time. The “last updated” date at the bottom of this page will be revised accordingly. You are encouraged to review this page periodically. Continued use of our Site or services will be taken as acceptance of changes.
10. Acceptance of Policy
By accessing or using PRIMED Clinic services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Site and services.
Contact Us
If you have questions about this Privacy Policy, or wish to request access to or correction of your personal information, please contact us:
Email: support@primedclinic.com.au
Phone: +61 (02) 9056 4967
Last Updated: 09/02/2026