Last updated: 01/03/2026
Overview
This website and service platform are operated by PRIMED Clinic Pty Ltd (“PRIMED Clinic”, “we”, “us”, or “our”). Throughout these Terms, “you” refers to the user, patient, or visitor accessing or using our Site or services. By visiting our Site and/or engaging with our telehealth services, you agree to be bound by these Terms & Conditions (“Terms”), including any additional terms, conditions, policies, or guidelines referenced herein or made available by hyperlink. These Terms apply to all users of our platform, including (without limitation) patients, healthcare professionals, vendors, and content contributors. If you do not agree to these Terms, you may not use our Site or services.
Section 1 – Eligibility & Service Use
By accepting these Terms, you confirm that:
- You are at least the age of majority in your state/territory of residence, or you have obtained consent from your parent/guardian if under the age of majority.
- You will not use PRIMED Clinic’s services for any unlawful or unauthorised purpose.
- You will comply with all applicable laws and regulations relating to healthcare, telehealth, prescriptions, and digital communications in Australia.
Breaches of these Terms may result in immediate suspension or termination of your access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason, consistent with Australian law and professional healthcare obligations. You acknowledge that:
- Information submitted electronically (excluding credit card details) may be transmitted unencrypted across networks and adapted to technical requirements.
- Payment information is always encrypted during transfer.
- You must not reproduce, resell, or exploit any part of our services without prior written permission.
Section 3 – Medical Disclaimer
Information provided on our Site is for general educational purposes and must not be relied upon as a substitute for professional medical advice.
- All telehealth consultations are carried out by registered practitioners under Australian law.
- Prescriptions are issued only if clinically appropriate and in accordance with professional judgment.
- Not all consultations guarantee treatment or prescription.
Section 4 – Accuracy of Information
We strive to provide accurate and current information, but we do not guarantee that all content on the Site is complete, up-to-date, or error-free. Any reliance on the Site content isat your own risk. We may update content or services at any time without prior notice.
Section 5 – Pricing & Service Availability
- Prices for products and services may change without notice.
- We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
- We are not liable for any modification, suspension, or discontinuance of the Service.
Section 6 – Consultations & Fees
- PRIMED Clinic may provide complimentary telehealth consultations for certain products or services.
- We reserve the right to charge fees for missed appointments or late cancellations.
Section 7 – Billing & Account Information
You agree to provide accurate and up-to-date billing, delivery, and account details for all transactions. We reserve the right to:
- Cancel or refuse orders at our discretion.
- Limit or restrict purchases where necessary (including for suspected misuse or resale).
- Contact you using the details provided in the event of order changes.
Section 8 – Third-Party Tools & Links
We may provide access to third-party tools, software, or resources over which we have no control. These are provided “as is” without warranty. Our Site may include links to third-party websites. We are not responsible for third-party practices or content and encourage you to review their terms and policies before use.
Section 9 – User Contributions
If you provide comments, feedback, ideas, or submissions, you agree that PRIMED Clinic may use such content without restriction, compensation, or obligation. You must not upload or transmit unlawful, offensive, defamatory, or harmful material. You are solely responsible for the accuracy and legality of content you provide.
Section 10 – Personal Information
Your submission of personal and health information is governed by our Privacy Policy, available on our Site.
Section 11 – Errors & Omissions
Occasionally, information may contain typographical errors or inaccuracies (e.g., relating to service descriptions, pricing, or availability). We reserve the right to correct any such errors without notice.
Section 12 – Prohibited Uses
You must not use the Site or services for:
- Unlawful purposes or to solicit unlawful acts
- Violating healthcare or telehealth regulations
- Harassing, abusing, or discriminating against others
- Submitting false, misleading, or fraudulent information
- Uploading malware, viruses, or harmful code
- Collecting or misusing others’ personal data
- Spamming, scraping, or phishing activities
Violation may result in termination of access.
Section 13 – Limitation of Liability
PRIMED Clinic provides services on an “as available” basis. We do not guarantee uninterrupted, secure, or error-free access. To the extent permitted by law, PRIMED Clinic and its officers, employees, affiliates, contractors, or partners are not liable for any indirect, incidental, or consequential loss, including loss of data, revenue, or opportunity, arising from the use of our Site or services.
Section 14 – Indemnification
You agree to indemnify and hold PRIMED Clinic harmless against claims, demands, or damages (including legal costs) arising from your breach of these Terms or misuse of services.
Section 15 – Severability
If any provision of these Terms is deemed invalid, unlawful, or unenforceable, the remaining provisions will remain enforceable to the fullest extent permitted by law.
Section 16 – Termination
These Terms remain effective unless terminated by either party. You may terminate by ceasing use of our services. We may suspend or terminate your access immediately if you breach these Terms. Any obligations incurred prior to termination will survive.
Section 17 – Entire Agreement
These Terms, together with our Privacy Policy and any other published notices, constitute the entire agreement between you and PRIMED Clinic regarding the use of our Site and services.
Section 18 – Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of your state or territory.
Section 19 – Changes to Terms
We may update or amend these Terms at any time by posting revisions on this page. Continued use of our Site or services constitutes acceptance of the updated Terms. Contact Information For questions or concerns regarding these Terms & Conditions, please contact: PRIMED Clinic Support
Email: support@primedclinic.com.au
Phone: +61 2 9056 4967